Last Updated: September 19, 2025

Your privacy isn’t just important — it’s our priority. At Pildow, we protect every piece of information you share when you visit our website, shop with us, or interact with our brand. Here’s exactly how we handle your data:

1. Information We Collect

We collect only what’s necessary to give you a seamless shopping experience:

  • Identity & Contact Info: Name, email, shipping address, payment details, phone number — collected when you place an order or create an account.

  • Purchase & Preference History: Products you’ve bought, what you like, and your transaction details.

  • Technical Data: IP address, browser type, site activity — gathered via cookies and similar tools to improve your experience.

2. How We Use Your Data

We use your information to:

  • Process and deliver your orders quickly.

  • Answer questions and provide customer support.

  • Improve site performance and personalize your experience.

  • Send promotions and updates (only if you opt in).

  • Prevent fraud and keep transactions secure.

We never sell your personal data.

3. When We Share Your Data

We only share your data with trusted partners who help us run our business, such as:

  • Payment processors

  • Shipping providers

  • Marketing tools (if you subscribed)

  • Analytics services

Each partner must handle your data securely and use it only for the agreed purpose.

4. Cookies & Tracking

Cookies help us remember your preferences, track site usage, and make shopping easier. You can adjust cookie settings in your browser anytime — but turning them off may affect site functionality.

5. User-Generated Content

If you post reviews, comments, or other content:

  • It may be publicly visible and indexed by search engines.

  • Avoid sharing sensitive personal information in public comments.

  • We are not responsible for how others use publicly shared content.

6. Third-Party Links

Our site may include links to other websites we don’t control. Check their privacy policies — we are not responsible for their data practices.

7. Children’s Privacy

Our services are for users 13+. We don’t knowingly collect data from children under 13. If you believe a child has shared personal information with us, contact us and we’ll remove it.

8. Data Security

We use strong technical and organizational measures to protect your data. While no method is 100% secure, we take every step possible to keep your information safe.

9. Data Retention

We keep your data only as long as necessary to:

  • Fulfill orders

  • Maintain your account

  • Meet legal obligations

  • Resolve disputes

After that, your data is securely deleted.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request corrections or deletion

  • Opt out of marketing emails

  • Object to certain processing activities

To exercise your rights, just contact us.

11. Policy Updates

We may update this Privacy Policy as laws or our practices change. The latest version will always be posted here with a new “Last Updated” date.

12. Contact Us

📧 Email: support@pildow.com
📍 Address: 255 Iroquois St, Biloxi, MS 39530, United States
🕒 Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We’re here to keep your data safe — and to make sure you stay in control.